Privacy policy

The controller of personal data obtained through contact forms, institutional email or equivalent channels indicated on this site is Phoenix Global Holding, acting in coordination with its subsidiaries or affiliated companies when necessary to respond to your request or to comply with legal obligations.

This site is institutional and oriented to investors, partners and corporate clients; it is not a consumer retail store nor a services agreement until a specific written commercial contract exists.

Professional identification and contact data: name, company, role, email, phone and country, when you voluntarily provide them.

Technical data generated while browsing: IP address, device type, browser, pages viewed, referral information and timestamps, collected through server logs or similar technologies required for security and site operation.

To manage enquiries, requests for commercial or institutional information and pre-contractual relationships (basis: legitimate interest in responding to contact requests and, where applicable, pre-contractual measures).

To comply with legal obligations applicable in Paraguay or other jurisdictions when required (basis: legal obligation).

To maintain site security, prevent fraud and abuse, and improve usability through aggregated non-invasive analytics (basis: legitimate interests in security and service improvement).

Where a form includes an explicit acceptance box, certain communications may rely on consent, which may be withdrawn at any time without affecting prior lawful processing.

Data are kept for as long as necessary to fulfil the purpose for which they were collected and thereafter for statutory limitation periods or regulatory requirements that apply.

Security logs may be retained for shorter or longer periods according to internal retention policies and cybersecurity requirements.

We may share data with vendors providing hosting, email, analytics or cybersecurity services under agreements requiring confidentiality and processing consistent with this policy.

If any vendor processes data outside Paraguay, we will implement appropriate safeguards under applicable law (contractual clauses, binding corporate rules or other recognised mechanisms).

You may request access, rectification, updating or erasure of your personal data, and object to certain processing or request restriction, where applicable under Law No. 1682/2001 and related rules.

If you are in the European Economic Area or the United Kingdom and processing is subject to the GDPR or equivalent rules, you may exercise additional rights (portability, complaint to a supervisory authority) to the extent that regime applies.

To exercise your rights, use the institutional email shown in the contact section of this site and clearly describe your request. We may ask for reasonable information to verify your identity.

We apply technical and organisational measures proportionate to the risk: access controls, encryption where appropriate, internal confidentiality policies and periodic review of critical vendors.

No system is completely immune; if we detect an incident that seriously affects your data, we will act in accordance with applicable law, including mandatory notifications.

This site is not primarily directed at minors. If you believe we have collected a minor’s data without proper authorisation, contact us so we can delete it where the law allows.

The site may use strictly necessary technical cookies for operation and security. If non-essential analytics or third-party cookies are added, we will inform you and, where required, obtain prior consent under applicable law.

You may configure your browser to refuse cookies; some features may be limited.

We may update this policy to reflect legal or process changes. The current version will be published at this URL with an update date.

For privacy questions, use the email published in the institutional contact section of the website.